Amid economic pressure and low operational expenditure from global markets, the country’s contact center business will remain robust until the end of the year, according to a study commissioned by the Contact Center Association of the Philippines (CCAP).

During the kickoff for its upcoming industry conference, CCAP president Benedict Hernandez revealed that they commissioned a study from Pricewaterhouse Coopers to validate some of the concerns of the local industry.

Hernandez said results of the study are currently being evaluated by CCAP and…

By Nancy R. Cudis
Sun.Star Staff Reporter

CEBU has climbed from fourth to first this year in the list of 50 emerging outsourcing destinations for global companies this year.

This was according to a research report released last week by industry publication Global Services and investment advisory firm Tholons.

Cebu ranked first after the top three cities in the list last year—Chennai, Hyderabad, and Pune (all in India)—-were elevated to the category of developed global outsourcing cities.

They are now part of the top eight…